Services

technology support

The Education Resource Center provides technology support for students and faculty, the Office of Undergraduate Medical Education and the Office of the Dean of Education. Instructional designers develop instruction to assist students and faculty in accessing the wireless network, establishing remote access and other technical functions. ERC staff, knowledgeable in many technical areas, are available to answer questions.

Wireless information: accessing the BCM wireless network

A virtual private network (VPN) is a private data network that makes use of the public telecommunication infrastructure, maintaining privacy through the use of a secure protocol and special security procedures.

In order to use a VPN connection, you will be required to install and configure the VPN software on the computer that you will be using to remotely connect to the Baylor network. The software and instructions to download and install it are available by clicking on the following links:

• Instructions for setting up a VPN connection
• Additional information about VPN
• Download VPN client version 4.6 for Windows 98, ME, NT, Win2K, XP

Recommended computer, laptop and PDA specifications
(PDF document from Student Affairs)

Baylor College of Medicine has instituted a policy that requires antivirus software on any PC, Macintosh, or server connected directly, or indirectly, to the BCM Network. In order to assist the College's staff, faculty, and students in adhering to the policy, Baylor College of Medicine offers, free of charge, the Symantec Antivirus Corporate Edition software. Download your free copy here.

BCM Information Technology department
(BCM intranet site)

BigFile
This BCM communication tool allows you to upload a large file and it will remain on the Big File Server for 30 days. The BCM Acceptable Use Policy applies to this communication tool. Colleagues at other institutions can also use this tool to upload large files for Baylor students and faculty.

Changing your BCM email password.
Please note: Once you have changed your password, please wait a minimum of 1 hour before logging in to your email or using the wireless network.

Setting up Outlook at home to get BCM POPmail.

Duplex printing
Duplex printing is available on our new black and white laser printers in the ERC from printer ERC_HP_4350A in lab M208. By default, the duplex printing option is not selected. To print a document on both sides (duplex printing), a user will need enable the option.

After selecting a printer, the user should click Properties.

When the Printing Preferences dialong box appears, click the Finishing tab and select Print On Both Sides. Then click Okay. Duplex printing has been enabled. NOTE: printing prices remain the same for duplex printing.