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[Help and support]

Need help? No problem. This section will help show you how to get the answers to your questions or the solution to your computer problems. You may click on one of the links below to go directly to that section, or simply click the arrow below for the next page of the tutorial.

• Help with your BECON (Blackboard) user ID and password
• Contact Dr. Sherry Vafa (svafa@bcm.edu) - phone 713-798-7836
  
  
• Help with your BCM Email user ID and password
• Baylor's IT Support department is responsible for email accounts on the campus. Please contact BCM User Support (email@bcm.edu) - 713-798-8737 (USER) between the hours of 8:00 - 5:00 to report problems. Some email questions can be answered from their web site FAQs.
  
  
• VPN and off-campus access
• Contact Nadia Nassaj (nassaj@bcm.edu) - phone 713-798-4747
  
  
• Walk-up computer problems
• Contact Johnny Kow (ckow@bcm.edu) - phone 713-798-3856
  
  
• Help with wireless set up
• Contact Ken Melton (melton@bcm.edu) - phone 713-798-3061
  
  
• Other ERC information - click the Contact Us link at the bottom of any ERC Web page
  
  
• Other helpful links