8.
Who can help with my Baylor email
account?
Baylor’s IT Support department is responsible for email accounts on
the campus. Please call 713-798-8737 between
the hours of 8:00 - 5:00 to report problems. Some
email questions can be answered from their web
site FAQs.
Note:
Answers to items 9-12 open in the HAM-TMC Library web site.
13.
Where can
I store a computer/digital file?
The ERC provides each student with a home folder on our ERC server.
This folder can be used to temporarily store personal files provided
the files meet educational needs directly related to Baylor
College of Medicine academic work. Music files, personal photos (wedding,
baby pictures, etc) are not permitted. Each home folder has
a 25mb storage capacity. The Education
Resource Center is not responsible for integrity of student computer
files.
The BCM
Acceptable Use Policy applies to any material stored on a BCM
server.
In order to use your home folder log on to
any computer on the BCM computer network. To access this folder double
click on my computer, then the drive labeled Z. Any questions regarding
your student folder should be directed to Johnny Kow at ckow@bmc.edu.
14.
Can I burn my files to CD-ROM?
The computers in both labs are equipped with CD burners.
Students may bring their own CD-R to save content. CD-R is “shorthand” for
CD-Recordable. Recordable CDs are WORM (Write Once, Read Multiple)
media that work
just like standard CDs. As a convenience, the Circulation Desk provides
CD-Rs for $.50 each. Instructions for burning a CD are posted in
the labs and the
Circulation Desk attendant or computer lab assistant can provide assistance.
The BCM
Acceptable Use Policy applies to this device.
15.
What other file saving/storage options are available?
Pen Drives - A pen drive is an easy way to transfer files
from notebook to desktop or vice versa. Most fit on a key chain.
These drives connect to a USB port to quickly transfer all types
of files. Pen drives come in a variety of sizes (64mb to 1GB) and
price ranges
and
are handy
file storage.
BECON --
Enabling the Discussion Board feature for a course in BECON, the course
management system powered by Blackboard, Inc., allows an “enrolled” student
to upload files. Again, this tool is for academic work only and the BCM
Acceptable Use Policy applies to this communication tool.
BCM Student Forum -- The BCM Student Forum allows you to upload
documents. Please be sure to review the Guidelines
and Policy for posting to the forum. The BCM
Acceptable Use Policy applies to this communication tool.
Big File -- This BCM communication tool allows you to upload
a large file and it will remain on the Big File Server for 30 days.
The BCM
Acceptable Use Policy applies to this communication tool. Colleagues
at other institutions can also use this tool to upload large files for
Baylor students and faculty.
Yahoo, Road Runner, Earthlink and other Internet Service Providers
often offer a specific amount of storage space to their customers.
For
example, Yahoo offers 100mb of email storage and Yahoo Plus ($19.99)
offers “virtually unlimited” storage.
TOP
16.
Does the college provide free anti-virus software for students?
The college provides free anti-virus software and requires that all
machines connected to BCM have the Norton's Anti-Virus Corporate edition
software installed. To perform
this installation outside of the Baylor network, you should have a DSL
or Cable connection and not use a dial-in connection over a standard
modem. You must have 100 MB free on C:\ for the installation package
to install. For the installation download and additional information
please go to the Information
Technology Program Support web page. The IT Support Program also
has an FAQ section and information about computer viruses and computer
hoaxes.
17.
Does the college provide wireless access on campus?
Wireless LAN, or WLAN, is available to the Baylor community anywhere
on the main Baylor campus. Wireless is also available in all of Baylor
offices in the Baylor Clinic, the Faculty Center and at the John P. McGovern
(Nabisco) campus. See more information on wireless access at our wireless
services page.
18.
How soon after lectures will the streaming videos be available on the
web?
A new policy
instituted in 2005 states that streaming video of
the lectures will be made available AFTER 5:00pm on the day of the
lectures. (It will not be made available before that time.) Some
interactive sessions will not be videotaped, including those with live
patient presentations, case discussions, or small-group application
activities.
TOP
19.
Why do we need to log on to the lab computer? I never had to before…what’s
going on??
The College’s Information Technology department is transitioning
all users to a technology called Active Directory. This means that each
College employee (faculty, staff, and students) will have to use an individual
logon to access a computer. Generic logons were used in the past (i.e.
Dell23/student) and are no longer permitted with the new technology.
The Active Directory technology is an additional way to protect the College’s
network, intellectual property, student, faculty and employee information
and clinical information.
20.
How can I log on to the computer?
Log on to a lab computer with your Enterprise Computing Account (ECA)
Baylor College of Medicine E-mail user name and password. This is issued
to you when you arrive on campus.
21.
What is an Enterprise Computing Account?
An Enterprise Computing Account is the basic account issued to all Baylor
College of Medicine faculty, staff, and students, as well as other
people associated with Baylor College of Medicine under special circumstances.
This account is primarily used for checking email, dialing directly into
Baylor College of Medicine's network, or accessing some of the enterprise
resources that require user authentication. This account is sometimes
referred to as an "email account", "watson account",
or "express account". While these references are understood,
it is best to refer to your main Baylor computer account as your ECA
or Enterprise Computing Account.
22.
What is the password to log on to the computers?
The password to log on is the long string of alpha-numeric characters
issued to you when your email was given to you. If you are an existing
student, you probably have changed that issued password to something
that you can remember. If you are a new student, you will want to
change that password to something meaningful to you, yet secure.
23.
Since the generic login has gone away how do I get to the “Student Folder” to store documents?
The “Student Folder” on the Albatross server is no longer
available. However, you can still store up to 25mb of data on the server
under your
own folder name on the Z drive. Because of Active Directory, this is
only available to Allied Health and Medical Students. If allowed to,
Graduate students could save to a shared file on their department server.
24.
I can not log on using my Baylor E-mail password…what should
I do?
If you can not logon to the computer with your ECA account, check to
make sure that you are logging in correctly (make sure that the CAPS
LOCK key is not turned on – passwords are generally case sensitive).
If this does not solve your access issue, contact the ERC staff for assistance
with resetting your password or you may contact the College’s
Information Technology HELP DESK at 713-798-8737.
25.
Where can I get more help with my email?
The College Information Technology Help Desk is located in the Services
building, suite 312H. Their office hours are Monday, Wednesday, and Friday
8a – 5p. Be certain to
take
your BCM
identification
card.
Education Resource Center